Privacy Policy

Last updated: August 23, 2026

Scentastic Perfumes LLC ("Scentastic," "we," "us," or "our") operates https://scentastic.ae (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or shop with us.

1. Information We Collect

We may collect:

• Name.

• Email address.

• Phone number.

• Delivery address and Emirate.

• Order and purchase information.

• Payment status and transaction information.

• IP address, browser type, device information, and other technical information.

• Cookies and similar technologies.

• Messages or information you provide when contacting us by email, WhatsApp, telephone, or through our website.

We do not store full payment card numbers when payment is processed through third-party payment providers.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.

• Arrange delivery through courier and logistics partners.

• Contact you about your order.

• Process returns, exchanges, refunds, and complaints.

• Provide customer support.

• Prevent fraud and unauthorized transactions.

• Improve our website, products, and services.

• Send marketing communications where you have provided the required consent.

• Comply with applicable legal and regulatory requirements.

3. Marketing Communications

Where you have opted in or where otherwise permitted by applicable law, we may send you information about promotions, discounts, new products, and other offers.

You can unsubscribe from marketing communications at any time by contacting support@scentastic.shop or using the unsubscribe mechanism provided in the communication.

4. Sharing Personal Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

• Payment processors.

• Courier and delivery companies.

• Shopify and other technology service providers.

• Website hosting and IT service providers.

• Marketing and analytics service providers where applicable.

• Government authorities or other parties where required by law.

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support marketing and analytics activities.

You may be able to control certain cookies through your browser or available cookie settings.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

8. Your Rights

Subject to applicable UAE law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction or objection to certain processing, and withdrawal of consent where applicable.

To exercise a privacy-related right or ask a question about your personal information, contact us.

9. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify and other service providers may process information as necessary to provide their services.

Third-party payment providers, courier companies, analytics services, advertising platforms, and other service providers may also process information according to their own privacy policies and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

Scentastic Perfumes LLC
Email: support@scentastic.shop
Phone: 0524568115
Website: https://scentastic.ae